We're Here to Help Every Step of the Way

High quality, easy-to-read documentation
Tired of long and poorly written user manuals? Sick of undocumented products? Each of our products is covered by professionally written documentation, in an accessible easy to read way. Available online - anywhere, anytime.

Customer email support
All customers get email support from our knowledgeable, dedicated support team. We will respond to all queries the same business day, work quickly to resolve any issues, and keep you regularly updated on progress. Email support can be accessed through the support form

Customer phone support (12 month subscriptions)
Sometimes it's just better to speak to someone. All of our customers on a 12 month subscription get access to our premium support, providing both telephone and prioritized email support. Our support centre operates between 8am and 6pm GMT, support numbers are listed on the support page.

Refined tracking (12 month subscriptions and during free trial)
Can't quite get tracking working? Let us know what videos you are having trouble with and our tracking experts will have a look and see what we can do to improve the quality of the results.